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Customer Service Executive

at  lifelong india online

Customer Service Executive

at  lifelong india online

3 Openings

SalarySalary

5Lac  - 7Lac  CTC

ExperienceExperience

1 yr experience| Resume Required

LocationLocation

Gurgaon, Gurgaon

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Additional Details

Job Type

Full Time

Working Days

6 days

(alternate saturdays off)

Job Requirements

Education

Graduation degree preferred

Experience

Minimum 1 yr of experience as Customer Care preferred

Age

Above 18 yrs

Job Description


  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, end , and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.



Company Details

Company Logo

Lifelong India Online

Startup|E-commerce

Lifelong Online is part of Lifelong Group. It has over 25 years of experience in various businesses spanning Manufacturing, Luxury Travel, and Weddings & Event Management amongst others. 

- Lifelong Online launched in October 2015 with its presence across major e-retailers. The product portfolio includes a range of appliances in the Home, Kitchen, Personal care and Wellness & Lifestyle categories. Our aim is to take the homemaking experience online thereby becoming an innovative, extremely affordable and a reliable brand for shoppers. 



Customer Service Executive

atLifelong India Online

Salary

5Lac  - 7Lac  CTC

Location

Gurgaon, Gurgaon

Experience

1 yr experience

Company Typically replies in 1 hr

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