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Customer Service Executive

at  Lifelong India Online(Posted by lifelong india online)

Customer Service Executive

at  Lifelong India Online(Posted by lifelong india online)

Job has stopped accepting applications

SalarySalary

5Lac  - 7Lac  CTC

ExperienceExperience

1 yr experience| Resume Required

LocationLocation

Gurgaon, Gurgaon

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Additional Details

Job Type

Full Time

Working Days

6 days

(alternate saturdays off)

Job Requirements

Education

Graduation degree preferred

Experience

Minimum 1 yr of experience as Customer Care preferred

Age

Above 18 yrs

Job Description


  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, end , and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed.



Company Details

Lifelong Online is part of Lifelong Group. It has over 25 years of experience in various businesses spanning Manufacturing, Luxury Travel, and Weddings & Event Management amongst others. 

- Lifelong Online launched in October 2015 with its presence across major e-retailers. The product portfolio includes a range of appliances in the Home, Kitchen, Personal care and Wellness & Lifestyle categories. Our aim is to take the homemaking experience online thereby becoming an innovative, extremely affordable and a reliable brand for shoppers. 



Customer Service Executive

at  Lifelong India Online(Posted by lifelong india online)

Salary

5Lac  - 7Lac  CTC

Location

Gurgaon, Gurgaon

Experience

1 yr experience

Company Typically replies in 1 hr

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