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Customer Service Executive

at  Talent Pro India(Posted by talent pro)

Customer Service Executive

at  Talent Pro India(Posted by talent pro)

Job has stopped accepting applications

SalarySalary

15,000 - 20,000 PM

ExperienceExperience

Freshers can Apply

LocationLocation

Andheri East, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(Sunday off)

Job Requirements

Education

Graduation degree preferred

Experience

Freshers as Customer Care in BPO / ITES preferred

Age

18 - 28 yrs

Communication

Fluent English skills - Ability to Speak

Job Description

·         Handling inbound queries, complaints, requests related to agri-commodities coming through calls & mails

·         Interacting and coordinating with different departments & collate final responses to communicate back to customers

·         Handling outbound calls-complaints, requests, queries related to agri commodities

·         Calling potential clients to generate business leads

·         Conducting surveys and seeking feedbacks from clients to know about efficiency of services

·         Maintain MIS, Daily Enquiry/Complaint Tracker by entering details of every interaction in system

  • Follow up to ensure that appropriate actions were taken on customers' requests.  Refer unresolved customer grievances or special requests to designated departments for further investigation.

·         Data verification & confirmation, data entry updation work

·         Answer calls professionally to provide desired information and keep records of customer interactions and transactions

·         Follow up on enquiry & complaints. Update the details of complaint / enquiries and gist of conversation in the excel sheet.

·         Provide the complaint status to customer & get their feedback after the closure of complaints and update the feedback in excel sheet.

·         Should have strong interpersonal & excellent communication skill

·         Basic knowledge of Microsoft Office (Excel/Power Point/ Word) with decent knowledge of Excel towards making pie charts, bar graphs etc.

Company Details

Company Logo

Talent Pro India(Posted by talent pro)

Agency/HR Firm|Recruitment / Staffing / RPO|Above 1000 Employees



TalentPro is part of the Briley group headquartered in Singapore with offices in the US, Europe and Asia.

TalentPro is a pioneer in India in delivering trusted end-to-end HR management services. We have become the vendor of choice both for large MNCs and growing SMEs. Over the last decade we have set the benchmarks for delivery, quality, and reliability. Our highly motivated and energetic “young” team constantly sets high performance standards, resulting in enduring customer delight. This mindset has enabled us to achieve a high client retention rate of 98.90%, the highest rate in the HR industry. Our services are shaped by each client’s unique needs and business compulsions, aimed at providing the best value for their money on our HRMS.

What has set us apart is our flawless processes and expert administration of HR Outsourcing solutions. Our niche expertise on Labor Laws and statutory requirement, as well as on-the-ground assessment of local conditions, gives our clients the advantage of working with a seasoned professional organization. With multiple locations spread across the country, we are able to seamlessly deliver our services to our clients.



Customer Service Executive

at  Talent Pro India(Posted by talent pro)

Salary

15,000 - 20,000 PM

Location

Andheri East, Mumbai

Experience

Freshers can Apply

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