<p >Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining the database.</p><p >Areas of responsibilities would be:</p><ul ><li>Determine the requirements by working with customers.</li><li>Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.</li><li>Fulfil requests by completing transactions; entering requests in system or forwarding requests.</li><li>Sell additional services by recognizing opportunities explaining the benefits of additional features.</li><li>Maintain call centre database by entering information.</li><li>Keep systems operational by following established procedures; reporting malfunctions.</li><li>Enhance organization reputation by accepting ownership for any existing and new requests.</li></ul><p ><b>Desired Candidate Profile:</b></p><ul ><li>Mandatory fluency in Kannada, English & Hindi.</li><li>1-2 years exp in Customer Service Experience; preferably in voice or retail process.</li><li>Data Entry Skills.</li><li>Listening skills, Phone Skills, Verbal Communication.</li><li>Problem Solving, Multi-tasking.</li></ul>
We are a dynamic start-up based out of Hyderabad, operating in lifesaving emergency services. Our fleet of 180+ ambulances provides 24/7 emergency and medical transportation support across Hyderabad and other cities.
We have grown to become the pioneers in private ambulance services and are the leaders when it comes to ambulance service in Hyderabad. We have received Seed Funding and are expanding our business with a focus and heavy investment in technology and people.
Customer Service Executive (Kannada language)
at StanPlus Technologies Pvt Ltd(Posted by stanplus technologies pvt ltd)