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Posted 3 months, 2 weeks Back

SalarySalary

2Lac  - 4Lac  PM

ExperienceExperience

6 monthsto7 yrs experience| Resume Required

LocationLocation

Mumbai, Mumbai

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Additional Details

Job Type

Full Time

Working Days

5 days

(2 days rotational off)

Job Requirements

Education

Below 10th mandatoryCompulsory

Experience

6 months to 7 yrs of experience as Customer Care mandatoryCompulsory

Experience in IT - Hardware / Networking preferred

Age

19 - 32 yrs

Gender

Male mandatoryCompulsory

Communication

Fluent English skills - Ability to Speak, Read & Write

Job Description


 

Roles & responsibilities: 

 

1. This role involves providing notifications to the clients and assisting with any queries they may have via Calls. 

 2. Role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat within the assigned TAT/SLA. 

 3. Manage and take Ownership of the resolution process for all customer related issues (Outbound/Inbound calls). 

 4. Using define resources and tools to support the customer by answering questions and escalating to respective teams if needed for further support. 

 

 

Required skills: 

 

1. Ready to work in rotational shifts. 

 2. Good communication with reading and written communication skills. 

 3. Excellent time management skills, attention to detail and the ability to multi task. 

 4. Confident to handle assign responsibility. 

 

Educational Qualification: Any Graduate/Undergraduate 

 

Will be getting night shift allowances as well. 

 


 

 

Company Details

Customer Service Representative

at  Tridat Technologies(Posted by tridat technologies)

Salary

2Lac  - 4Lac  PM

Location

Mumbai, Mumbai

Experience

6 monthsto7 yrs experience

Company Typically replies in 1 hr

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