Customer Success Manager- Bangalore

at  ISERVEU TECHNOLOGY PRIVATE LIMITED(Posted by iserveu technology private limited)

Managing an excellent relationship between our company and our customer.

Owning the ultimate success of iServeU customers, including customer on boarding, deployment, retention, and renewal. Ensuring that customers derive maximum value from their investments in iServeU and fully leverage their subscriptions and services on an ongoing basis.

Identify and develop new opportunities for expansion across the customer's business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

Proactively manage each customer's business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals.

Drive and execute customer renewals

Act as the key interface between the customer and all relevant divisions

Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner
 Monitor, report and analyze Clients- volumes, forecasts and order conversion