Customer Support

Skylar Consultancy
Bengaluru - Koramangala
12,000 - 25,000
/ monthly
Requirements
6 months - 2 years experience
less than 10th
Above 18 years
No gender preference

Job description

  1. He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
  2. He is responsible for rendering useful administrative support to other members of the customer care team.
  3. He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
  4. He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
  5. His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
  6. His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Experienced/Fresher

Excellent English

Additional Requirements
Language
English,
Hindi,
Tamil
Experience
Customer Care
Job Type
Full Time
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Posted on 02 Jan 2020
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Customer Care in Skylar Consultancy