Customer Support

at  skylar consultancy

Salary

INR12,00012,000 - 25K  PMPM

Experience

6 monthsto2 yrs experience| Resume Required

Location

Koramangala, Bengaluru

Customer SupportFULL_TIME

Skylar Consultancy Not Specified

Not Specified

6 months

2020-01-02T13:02:15

2020-02-02T11:15:36.284232+05:30

BPO / ITES

Customer Care

Job Benefits

INR

INR12,00012,000 - 25K  PMPM

Koramangala, BengaluruBangalore KarnatakaNot SpecifiedIN

<p><br/></p><p><br/></p><!--StartFragment--><ol ><li>He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.</li><li>He is responsible for rendering useful administrative support to other members of the customer care team.</li><li>He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.</li><li>He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.</li><li>His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.</li><li>His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.</li></ol><!--EndFragment--><p><br/></p><p>Experienced/Fresher</p><p>Excellent English</p><p><br/></p>