• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets Minimum Requirement:
• Good Communication Skills
• Good Problem-solving skills over the call
•Freshers with Good Communication skill.
Qualifications
12th to graduates.
Job Type: Full-time
Salary: ₹10,000.00 to ₹18,000.00 /month