Customer Support Assocaites

Typhoon Communication Pvt. Ltd.
Pimpri-Chinchwad - Hinjawadi
1,20,000 - 2,00,000
/ monthly
Requirements
0 - to 2 years experience
12th pass
18 - 40 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
9:00am - 6:00pm

Job description

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets Minimum Requirement:

• Good Communication Skills

• Good Problem-solving skills over the call

•Freshers with Good Communication skill.

Qualifications

12th to graduates.

Job Type: Full-time

Salary: ₹10,000.00 to ₹18,000.00 /month

Additional Requirements
Language
English
Experience
Customer Care,
IT- Software
Job Type
Full Time
Skills
Computer Awareness
Confidence
Dedication
Local Awareness
Personal Grooming
Customer Retention
Documents
Joining and Relieving Letters
Marksheets and Degree
Photos
Salary slips
Voter ID
Pan Card
Aadhar Card
4-Wheeler Driving License
2-Wheeler Driving License
Ownership
Bike/Scooter
Car
Cycle
Share
Posted on 19 Mar 2020
Home
Customer Care
Customer Care in Typhoon Communication Pvt. Ltd.