TCT Logo

customer support escalation

at  TCT(Posted by tct)

customer support escalation

at  TCT(Posted by tct)Placement Agency

Job has stopped accepting applications

SalarySalary

19,000 - 25K  PM

ExperienceExperience

6 monthsto2 yrs experience| Resume Required

LocationLocation

Bengaluru, Bangalore Urban

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Additional Details

Job Type

Full Time

Shift Timings

1:30 PM - 11:00 PM(day shift)

7:00 AM - 4:00 PM(day shift)

Working Days

5 days

(SPLIT WEEK OFF)

Job Requirements

Education

Graduation degree mandatoryCompulsory

Bachelor of Commerce (B.Com.) in Commerce preferred

Experience

6 months to 2 yrs of experience as Customer Care in BPO / ITES preferred

Age

20 - 29 yrsCompulsory

Gender

Male mandatoryCompulsory

Communication

Excellent English skills - Ability to Speak, Read & WriteCompulsory

Documents

Joining and Relieving LettersCompulsory

Marksheets and DegreeCompulsory

Salary slipsCompulsory

Pan CardCompulsory

Others

IMMEDIATELYCompulsory

Job Description



The position will be responsible for the handling of priority queues within the Customer Care Email department, as well as assisting with our Social Media team. This position will be responsible for primarily handling Refunds, Priority Refunds, Dynamic Partners and other escalated situations. This position will respond to incoming customer service emails that have been identified as a priority, as well as outgoing emails. The successful candidate will be able to multi-task and problem solve in a real time manner. In addition, the successful candidate will be able to provide quick and satisfactory solutions designed to de-escalate potentially combative situations. This position will monitor and respond to various Social Media Sites.


Primary Responsibilities



  • Answering inbound communications via email and phone from customers, suppliers and partners

  • Social Media responsibilities include the customer service aspect of our Facebook and Twitter accounts

  • Maintaining refunds, priority, DP queues and escalations

  • Working with suppliers to negotiate reasonable outcomes for customers

  • Provide feedback on potential issues and follow up processes

  • Flag any potential legal issues, or unresponsive suppliers

  • Maintain SLA standards; including follow up timeline

  • Assist in updating/altering templates and outgoing communications as needed

  • Strong collaboration with Global Sales, Phones and Training departments.



Company Details

TCT Logo

TCT(Posted by tct)Placement Agency

http://www.tridentcorptechnologies.com

Agency/HR Firm|Recruitment / Staffing / RPO

TCT gives a new meaning for recruitment by employing the right candidates to various  organization based on the candidates knowing and experience. 

customer support escalation

at  TCT(Posted by tct)

This Job is closed.

Salary

19,000 - 25K  PM

Location

Bengaluru, Bangalore Urban

Experience

6 monthsto2 yrs experience

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