Customer Support Executive
at 0.5Bn FinHealth Pvt. Ltd.(Posted by 0.5bn finhealth pvt. ltd.)Customer Support Executive
at 0.5Bn FinHealth Pvt. Ltd.(Posted by 0.5bn finhealth pvt. ltd.)
2 Openings
Posted 3 months, 1 week Back
Salary
INR2.16Lac 2.16Lac CTCCTC
Salary
INR2.16Lac 2.16Lac CTCCTC
Experience
1 yrto2 yrs experience| Resume Required
Experience
1 yrto2 yrs experience| Resume Required
Location
Koramangala, Bengaluru
Location
Koramangala, Bengaluru
Company Typically replies in 4 d
Additional Details
Job Type
Full Time
Shift Timings
6:00 AM - 3:00 PM(day shift)
7:00 AM - 4:00 PM(day shift)
11:00 AM - 8:00 PM(day shift)
12:00 PM - 9:00 PM(day shift|for Male Candidates only)
9:00 PM - 6:00 AM(day shift|for Male Candidates only)
Working Days
6 days
(With One Rotational Off)
Job Requirements
Education
Graduation degree mandatoryCompulsory
Experience
1 yr to 2 yrs of experience as Customer Care in Banking / Financial Services / Insurance or Telecom / ISP mandatoryCompulsory
Age
22 - 30 yrsCompulsory
Communication
Good Hindi skills - Ability to SpeakCompulsory
Fluent English skills - Ability to SpeakCompulsory
Others
Female Candidate will be working for a day ShiftCompulsory
Transport will not be provided by the Company, Candidates has to manage their own transport for the Night ShiftCompulsory
Its a rotational shift with 9 Hours of LoginCompulsory
Male Candidates should be comfortable working both Day and Night ShiftCompulsory
Job Description
- Respond to customer inquiries, complaints and comments on a daily basis and determine corrective action for the high-call volume department.
- Review and verify transactions to ensure proper processing according as per defined quality standards.
- Process transactions, including money transfers, deposits and withdrawals, data entry to update in tools.
- Handle customer inquiries both over the phone and email.
- Hands on CRM and internal portals to access customer details and databases.
- Manage and resolve customer complaints.
- Provide product and service information to callers.
- Identify and escalate priority issues
- Follow up calls with customers when necessary.
- Document all call information according to standard operating procedures
Company Details
0.5Bn FinHealth Pvt. Ltd.(Posted by 0.5bn finhealth pvt. ltd.)
Startup|Banking / Financial Services / Insurance
'NeoBanking Fintech Start-up working toward the financial health solutions for the next half billion customers.'
Customer Support Executive
at 0.5Bn FinHealth Pvt. Ltd.(Posted by 0.5bn finhealth pvt. ltd.)
This Job is closed.
2.16Lac CTC
Koramangala, Bengaluru
1 yrto2 yrs experience
Company Typically replies in 4 d