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2 Openings

Posted 1 month, 3 weeks Back

SalarySalary

2.16Lac  CTC

ExperienceExperience

1 yrto2 yrs experience| Resume Required

LocationLocation

Koramangala, Bengaluru

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Company Typically replies in 4 d

Additional Details

Job Type

Full Time

Shift Timings

6:00 AM - 3:00 PM(day shift)

7:00 AM - 4:00 PM(day shift)

11:00 AM - 8:00 PM(day shift)

12:00 PM - 9:00 PM(day shift|for Male Candidates only)

9:00 PM - 6:00 AM(day shift|for Male Candidates only)

Working Days

6 days

(With One Rotational Off)

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

1 yr to 2 yrs of experience as Customer Care in Banking / Financial Services / Insurance or Telecom / ISP mandatoryCompulsory

Age

22 - 30 yrsCompulsory

Communication

Good Hindi skills - Ability to SpeakCompulsory

Fluent English skills - Ability to SpeakCompulsory

Others

Female Candidate will be working for a day ShiftCompulsory

Transport will not be provided by the Company, Candidates has to manage their own transport for the Night ShiftCompulsory

Its a rotational shift with 9 Hours of LoginCompulsory

Male Candidates should be comfortable working both Day and Night ShiftCompulsory

Job Description


  • Respond to customer inquiries, complaints and comments on a daily basis and determine corrective action for the high-call volume department.
  • Review and verify transactions to ensure proper processing according as per defined quality standards.
  • Process transactions, including money transfers, deposits and withdrawals, data entry to update in tools.
  • Handle customer inquiries both over the phone and email.
  • Hands on CRM and internal portals to access customer details and databases.
  • Manage and resolve customer complaints.
  • Provide product and service information to callers.
  • Identify and escalate priority issues
  • Follow up calls with customers when necessary.
  • Document all call information according to standard operating procedures



Company Details

'NeoBanking Fintech Start-up working toward the financial health solutions for the next half billion customers.'

Customer Support Executive

at  0.5Bn FinHealth Pvt. Ltd.(Posted by 0.5bn finhealth pvt. ltd.)

This Job is closed.

Salary

2.16Lac  CTC

Location

Koramangala, Bengaluru

Experience

1 yrto2 yrs experience

Company Typically replies in 4 d

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