1. Respond to customer queries and resolve their issues 2. Handle user queries through calls and e-mails 3. Comprehend the issue, search on knowledge management tool and communicate/narrate effectively 4. Handle queries and resolve and give appropriate solutions to the customers

Customer Care

English

Grass Roots India is recognised as a leader in the business of employee, channel and customer engagement solutions. We help organisations reach their business goals by creating loyal customers, engaging their employees, and incentivising their channel partners. For over a decade, with innovative solutions, top quality brands and best in class service, we have helped some of the biggest and the best known organisations maximise sales, productivity and loyalty. We are trusted by our clients with their three most valuable assets: their people, their customers and their brand. Our leaders bring together ideas, best practice and strategies. We are a strong, collaborative team – just one of the factors that makes Grass Roots India a high-performing organization. You’ll find us to be approachable, professional and human (our business is all about people, after all). So feel welcome to share your organization’s vision, goals and challenges with us; and working together we can make some great things happen for your business.

Customer Support Executive

Job description