The Customer Success Executive contributes to the company's success by effectively managing its clients. You will be the SPOC (Single Person of Contact) for our existing clients and will be responsible for the successful implementation of our solutions in new client locations.
Assisting client's queries over email & call.
Looking into complaints and coordinating with clients to resolve their issues.
Resolves product or service problems by clarifying the client's issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepares product or service reports by collecting and analyzing client’s information.
Visits client location for successful implementation.
Contributes to team effort by accomplishing related results as needed.
Generating product ideas to reduce the number of queries & solve the pain points of customers
Participate in innovation and find new ways that are more efficient in terms of operations
Skills- Customer Relationship Management, Communication Skills, MS Excel, Customer Success, Proficiency in English and Hindi
Intugine Technologies is a Bangalore based IoT company, started in 2013 within the walls of IIT Kharagpur. The company launched itself with a smart ring called Nimble. The company now aims to revolutionize the logistics sector of India, which is still at its nascent stage as compared to its foreign counterparts. Intugine Technologies is already leaving an impact in the logistics sector by working with flourishing start-ups like Flipkart, big enterprises like Philips, and 3PL Company like Mahindra Logistics.
Customer Support Executive
at Intugine Technologies(Posted by intugine technologies)