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Customer Support Executive

at  easemyhiring

Customer Support Executive

at  easemyhiring

4 Openings

Posted 2 weeks, 4 days Back

SalarySalary

35K  - 45K  PM

ExperienceExperience

1 yr experience| Resume Required

LocationLocation

Sector 9, Noida

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Additional Details

Job Type

Full Time

Shift Timings

10:00 PM - 6:00 AM(day shift)

Working Days

5 days

(Saturday's OFF)

Job Requirements

Education

Below 10th allowed

Experience

Minimum 1 yr of experience as Customer Care preferred

Age

Above 18 yrs

Communication

Fluent English skills - Ability to Speak, Read & Write

Skills

Computer AwarenessCompulsory

Job Description

Responsibilities:

1. Generate sales leads
2. Identify and assess customers- needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Meet personal/customer service team sales targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9. Take the extra mile to engage customers

Requirements


1. Proven customer support experience or experience as a client service representative
2. Track record of over-achieving quota
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively

Perks

1. Both side Cab Facility is Provided.

Other Important Informations:

1. Night Shift
2. Typing Speed of 30-40 Words per Minute.

Company Details

Customer Support Executive

atEaseMyHiring

Salary

35K  - 45K  PM

Location

Sector 9, Noida

Experience

1 yr experience

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