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10 Openings

Posted 2 months, 1 week Back

SalarySalary

2.50Lac  - 4Lac  CTC

ExperienceExperience

6 monthsto3 yrs experience| Resume Required

LocationLocation

HSR Layout 5th Sector, Bengaluru

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Additional Details

Job Type

Full Time

Working Days

5 days

Job Requirements

Education

12th pass mandatoryCompulsory

Experience

6 months to 3 yrs of experience as Customer Care mandatoryCompulsory

Experience in IT- Software or E-commerce preferred

Age

18 - 30 yrsCompulsory

Communication

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Good Hindi skills - Ability to Speak & Read

Job Description



Job Summary
Responsibilities:

  • Handle customer queries (email, phone, etc)
  • Understand user requirement and address it
  • Adhere to Content guidelines and provide high levels of customer happiness.
  • Identify potential issues and raise it with the concerned team
  • Handle customer feedback and improve CSAT.
  • Interacting with users on various channels (email, SM, PS, etc.) and resolving their queries.

Requirements:

  • Fluent Knowledge of Hindi and English language is mandatory.
  • Good understanding of Ms-Excel
  • Must be customer centric
  • Must be hard-working, flexible, independent and self-motivated.
  • Proficiency in English and Hindi mandatory.
  • Preferable if proficient in any other Indian Language
  • Flexible to working shifts (no night shifts) and weekends.



Company Details

Niki is bringing the household consumption of Bharat online by building the digital localised agent for 500 Mn new to internet users. We are converting these users into consumers by providing them the agent like experience that is most natural to them.


Removing the barriers complicated interfaces, language and inhibitions regarding digital services, Niki assures that users never get stuck online and goes the extra mile to ensure every task is successfully completed. It is a 24X7 support system that encourages people to save their precious time to do things that they love and leave all their digital services-related worries to her, who's much like a local agent.

The company has been backed by Mr. Ratan Tata & Unilazer Ventures among other investors as it continues to resolve the pain-points of Bharat’s 500 million new internet users.


Customer Support Executive

at  Techbins Solutions Private Limited(Posted by niki.ai)

This Job is closed.

Salary

2.50Lac  - 4Lac  CTC

Location

HSR Layout 5th Sector, Bengaluru

Experience

6 monthsto3 yrs experience

Company Typically replies in 4 d

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