Customer Support Executive

at  Applicate IT Solutions Private Limited(Posted by applicate it solutions private limited)

Salary

INR10,00010,000 - 15,000 PMPM

Experience

6 monthsto 6 months experience| Resume Required

Location

Sector 48, Gurgaon

Customer Support ExecutiveFULL_TIME

Applicate IT Solutions Private Limitedhttp://applicate.in

Not Specified

6 months

2020-05-21T17:05:05

2020-07-20T18:46:08.775954+05:30

IT- Software

Customer Care

Job Benefits

INR

INR10,00010,000 - 15,000 PMPM

Sector 48, GurgaonGurgaon HaryanaNot SpecifiedIN

9:30 AM - 6:30 PM(day shift)

<p>We are looking for the Customer Support Executive who satisfied potential customers by answering product and service questions and fulfil customer needs to ensure customer satisfaction.&nbsp;</p><p><br></p><p><strong>Required Skillsets:&nbsp;</strong></p><p>Excellent communication skills both verbal and written&nbsp;</p><p>Good hands on MS- Office ( Ms- Excel)&nbsp;</p><p>Good IQ level Client/customer queries Handling&nbsp;</p><p>Tracker record of all the queries and related solutions&nbsp;</p><p>&nbsp;Strong phone contact handling skills and active listening&nbsp;</p><p>Ability to multi-task, prioritize and manage time effectively&nbsp;&nbsp;&nbsp;</p><p><br></p><p><strong>Eligibility&nbsp;</strong>&nbsp;</p><p>Bachelors degree in any field 0 1 years of experience level.&nbsp;</p><p>Immediate Joiner required</p><p><br></p><p><strong>Roles &amp; Responsibilities:&nbsp;</strong></p><p><br></p><p>Resolve product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure .&nbsp;</p><p><br></p><p>Co-ordinating between customers &amp; Technical team in order to provide on time solution of their queries Manage large amounts of incoming calls&nbsp;</p><p><br></p><p>Handle complaints/queries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution&nbsp;</p><p><br></p><p>Keep records of customer interactions, process customer accounts and file documents&nbsp;</p><p><br></p><p>Resolve customer complaints via phone, email, mail</p>