SalarySalary

10,000 - 15,000 PM

ExperienceExperience

6 monthsto 6 months experience| Resume Required

LocationLocation

Sector 48, Gurgaon

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

(Saturday & Sunday off)

Job Requirements

Education

Below 10th allowed

Experience

6 months to 6 months of experience as Customer Care in IT- Software or BPO / ITES preferred

Age

18 - 30 yrs

Communication

Fluent English skills - Ability to Speak, Read & Write

Skills

excelCompulsory

Job Description

We are looking for the Customer Support Executive who satisfied potential customers by answering product and service questions and fulfil customer needs to ensure customer satisfaction. 


Required Skillsets: 

Excellent communication skills both verbal and written 

Good hands on MS- Office ( Ms- Excel) 

Good IQ level Client/customer queries Handling 

Tracker record of all the queries and related solutions 

 Strong phone contact handling skills and active listening 

Ability to multi-task, prioritize and manage time effectively   


Eligibility  

Bachelors degree in any field 0 1 years of experience level. 

Immediate Joiner required


Roles & Responsibilities: 


Resolve product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure . 


Co-ordinating between customers & Technical team in order to provide on time solution of their queries Manage large amounts of incoming calls 


Handle complaints/queries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 


Keep records of customer interactions, process customer accounts and file documents 


Resolve customer complaints via phone, email, mail

Company Details



ApplicateAI is a Sales-Tech company founded by senior professionals from Coke, ITC and Asian Paints with first of its kind Sales-Tech Platform powered by Artificial Intelligence, ApplicateAI Is already working with many top Global and Indian brands like ITC, Kelloggs, Britannia, Perfetti, Bauli, Organic India, Whirlpool, Grohe, Akzonobel, Allen Solly, Louis Philippe, Van Heusen, Arrow, U.S. Polo and other top brands.  


You can also visit our website www.applicate.in or YouTube Channel for details of our company, product portfolio and customer feedbacks. 



Customer Support Executive

at  Applicate IT Solutions Private Limited(Posted by applicate it solutions private limited)

Salary

10,000 - 15,000 PM

Location

Sector 48, Gurgaon

Experience

6 monthsto 6 months experience

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