Customer Support Executive

Applicate IT Solutions Private Limited
Gurgaon - Sector 48
10,000 - 15,000
/ monthly
Requirements
6 - 6 months experience
less than 10th
18 - 30 years
No gender preference
Shift timings
Working days
5 days/week
Morning Shift
9:30am - 6:30pm

Job description

We are looking for the Customer Support Executive who satisfied potential customers by answering product and service questions and fulfil customer needs to ensure customer satisfaction. 


Required Skillsets: 

Excellent communication skills both verbal and written 

Good hands on MS- Office ( Ms- Excel) 

Good IQ level Client/customer queries Handling 

Tracker record of all the queries and related solutions 

 Strong phone contact handling skills and active listening 

Ability to multi-task, prioritize and manage time effectively   


Eligibility  

Bachelors degree in any field 0 1 years of experience level. 

Immediate Joiner required


Roles & Responsibilities: 


Resolve product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure . 


Co-ordinating between customers & Technical team in order to provide on time solution of their queries Manage large amounts of incoming calls 


Handle complaints/queries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 


Keep records of customer interactions, process customer accounts and file documents 


Resolve customer complaints via phone, email, mail

Additional Requirements
Language
English
Experience
Customer Care,
BPO / ITES,
IT- Software
Job Type
Full Time
Skills
excel
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Posted on 21 May 2020
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Customer Care in Applicate IT Solutions Private Limited