Customer Support Executive

Ecommerce
Bengaluru - HSR Layout
15,000 - 25,000
/ monthly
Requirements
No experience required
less than 10th
18 - 25 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
4:00pm - 1:00am
Morning Shift
9:30am - 6:30pm

Job description

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
Additional Requirements
Language
Hindi,
Telugu
Experience
Customer Care
Job Type
Full Time
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Posted on 05 Feb 2020
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