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Customer Support Executive

at  ciel

Customer Support Executive

at  ciel

Freshers Can ApplyFreshers Can Apply

50 Openings

Posted 1 week, 4 days Back

SalarySalary

15,000 - 25K  PM

ExperienceExperience

Freshers can Apply

LocationLocation

HSR Layout, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

4:00 PM - 1:00 AM(day shift)

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(Sunday)

Job Requirements

Education

Below 10th allowed

Experience

Freshers as Customer Care preferred

Age

18 - 25 yrs

Communication

Fluent Hindi skills - Ability to SpeakCompulsory

Fluent Telugu skills - Ability to SpeakCompulsory

Job Description



Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives



Company Details

Customer Support Executive

atciel

Salary

15,000 - 25K  PM

Location

HSR Layout, Bengaluru

Experience

Freshers can Apply

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