Customer Support Executive

at  ciel

Salary

INR15,00015,000 - 25K  PMPM

Experience

Freshers can Apply

Location

HSR Layout, Bengaluru

Customer Support ExecutiveFULL_TIME

ciel Not Specified

Not Specified

Freshers can apply

2020-02-05T14:04:46

2020-03-06T16:57:09.548136+05:30

Not Specified

Customer Care

Job Benefits

INR

INR15,00015,000 - 25K  PMPM

HSR Layout, BengaluruBangalore Karnataka560102IN

4:00 PM - 1:00 AM(day shift)

9:30 AM - 6:30 PM(day shift)

<p><br/></p><p><br/></p><!--StartFragment--><h2 ><b>Responsibilities</b></h2><ul ><li>Respond to customer queries in a timely and accurate way, via phone, email or chat</li><li>Identify customer needs and help customers use specific features</li><li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li><li>Update our internal databases with information about technical issues and useful discussions with customers</li><li>Monitor customer complaints on social media and reach out to provide assistance</li><li>Share feature requests and effective workarounds with team members</li><li>Inform customers about new features and functionalities</li><li>Follow up with customers to ensure their technical issues are resolved</li><li>Gather customer feedback and share with our Product, Sales and Marketing teams</li><li>Assist in training junior Customer Support Representatives</li></ul><!--EndFragment--><p><br/></p><p><br/></p>