Customer Support Executive
Ecommerce
Bengaluru
- HSR Layout
₹
15,000 - 25,000
/ monthly
Requirements
No experience required
less than 10th
18 - 25 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
4:00pm - 1:00am
Morning Shift
9:30am - 6:30pm
Job description
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Additional Requirements
Language
Hindi,
Telugu
Experience
Customer Care
Job Type
Full Time
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Posted on 05 Feb 2020
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