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Customer Support Executive

at  Nexplace(Posted by nexplace info pvt ltd)

Customer Support Executive

at  Nexplace(Posted by nexplace info pvt ltd)

Job has stopped accepting applications

SalarySalary

1.80Lac  - 5Lac  CTC

ExperienceExperience

Freshers can Apply

LocationLocation

HSR Layout, Bengaluru

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Company Typically replies in 2 d

Additional Details

Job Type

Full Time

Working Days

5 days

(only Sunday off)

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

Freshers as Telesales / Telemarketing preferred

Age

18 - 28 yrs

Communication

Good Hindi skills - Ability to Speak, Read & WriteCompulsory

Good English skills - Ability to Speak, Write & ReadCompulsory

Others

How many years of Experience do you haveCompulsory

Job Description



  • Manage large amounts of incoming and outgoing calls
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Should be ok to work in 24X7 environment and night shifts.
  • Should be ready to work in a target oriented portfolio



Company Details

Customer Support Executive

at  Nexplace(Posted by nexplace info pvt ltd)

Salary

1.80Lac  - 5Lac  CTC

Location

HSR Layout, Bengaluru

Experience

Freshers can Apply

Company Typically replies in 2 d

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