Customer Support Executive

Nexplace Info pvt Ltd
Bengaluru - HSR Layout
1,80,000 - 5,00,000
/ monthly
Requirements
No experience required
Graduate
18 - 28 years
No gender preference
Shift timings
Working days
5 days/week

Job description

  • Manage large amounts of incoming and outgoing calls
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Should be ok to work in 24X7 environment and night shifts.
  • Should be ready to work in a target oriented portfolio
Additional Requirements
Language
Hindi,
English
Experience
Telemarketing
Job Type
Full Time
Skills
Computer Awareness
Confidence
Customer Retention
Other requirements
- How many years of Experience do you have
Share
Posted on 27 Feb 2020
Home
Telemarketing
Telemarketing in Nexplace Info pvt Ltd