Handling customers queries, regarding their products.
Answering Customers calls & revert them with Solution.
Follow up customers concern.
Manage the customer database for marketing and support
Handle customer inbound and outbound calls
Manage customer support tools and software
Customer Service via phone, email, and chat
Maintains composure and patience with customers
Track customer data on daily basis
Responding promptly to customer inquiries.
Assessing customer needs and challenges
Maintaining CRM database and sharing status reports to management.
Resolving matters in the best interest of both the customer and the company.