Customer Support Executive

at  career buddha

Salary

INR1Lac 1Lac  - 3Lac  CTCCTC

Experience

Freshers can Apply| Resume Required

Location

Bengaluru, Bangalore Urban

Customer Support ExecutiveFULL_TIME

Career Buddha Not Specified

Not Specified

Freshers can apply

2018-11-08T12:56:09

2020-03-08T13:36:57.192055+05:30

Not Specified

IT Software - ERP / CRM

Job Benefits

INR

Database, Telephone etiquette, CRM, English, Hindi, Sales, Customer Support, Excel, Reporting, Microsoft Excel, Support Executive, Customer Support Executive, Investigation, OUTLOOK, Systems, communication skills

INR1Lac 1Lac  - 3Lac  CTCCTC

Bengaluru, Bangalore UrbanBangalore Karnataka560001IN

9:30 AM - 6:30 PM(day shift)

<p class="Textbody"><b><span >Primary Skills</span></b></p><p class="Textbody"><!--[if !supportLists]--><span>•<span>                     </span></span><!--[endif]--><span >Telephone etiquette</span></p><p class="Textbody"><!--[if !supportLists]--><span>•<span>                     </span></span><!--[endif]--><span >Microsoft Excel</span></p><p class="Textbody"><!--[if !supportLists]--><span>•<span>                     </span></span><!--[endif]--><span >Good Communication skills</span></p><p class="Textbody"><!--[if !supportLists]--><span>•<span>                     </span></span><!--[endif]--><b><span >Excellent command over English and Hindi.</span></b></p><p class="Textbody"><!--[if !supportLists]--><span>•<span>                     </span></span><!--[endif]--><span >Flexible to work on Sunday, if required.</span></p><p><b><span style="font-size: 11.5pt;color: #0f0f10;">The primary responsibilities of a Customer Support Executive would be:</span></b><span style="font-size: 11.5pt;color: #0f0f10;"></span></p><p><!--[if !supportLists]--><span style="font-size: 10.0pt;color: #0f0f10;">·<span>       </span></span><!--[endif]--><span style="font-size: 11.5pt;color: #0f0f10;">Handling Non-sales calls and sales calls (In bound &amp; out bound calls).</span></p><p><!--[if !supportLists]--><span style="font-size: 10.0pt;color: #0f0f10;">·<span>       </span></span><!--[endif]--><span style="font-size: 11.5pt;color: #0f0f10;">Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.</span></p><p><!--[if !supportLists]--><span style="font-size: 10.0pt;color: #0f0f10;">·<span>       </span></span><!--[endif]--><span style="font-size: 11.5pt;color: #0f0f10;">Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.</span></p><p><!--[if !supportLists]--><span style="font-size: 10.0pt;color: #0f0f10;">·<span>       </span></span><!--[endif]--><span style="font-size: 11.5pt;color: #0f0f10;">Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.</span></p><p><!--[if !supportLists]--><span style="font-size: 10.0pt;color: #0f0f10;">·<span>       </span></span><!--[endif]--><span style="font-size: 11.5pt;color: #0f0f10;">Refer unresolved customer grievances or special requests to designated departments for further investigation.</span></p>