Customer Support Executive

IT Company
Bengaluru - Bengaluru
1,00,000 - 3,00,000
/ monthly
Requirements
No experience required
less than 10th
Above 18 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
9:30am - 6:30pm

Job description

Primary Skills

                     Telephone etiquette

                     Microsoft Excel

                     Good Communication skills

                     Excellent command over English and Hindi.

                     Flexible to work on Sunday, if required.

The primary responsibilities of a Customer Support Executive would be:

·       Handling Non-sales calls and sales calls (In bound & out bound calls).

·       Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.

·       Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.

·       Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.

·       Refer unresolved customer grievances or special requests to designated departments for further investigation.

Additional Requirements
Language
English,
Hindi
Experience
IT Software - ERP / CRM
Job Type
Full Time
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Posted on 08 Nov 2018
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