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Customer Support Executive

at  Career Buddha(Posted by career buddha)

Customer Support Executive

at  Career Buddha(Posted by career buddha)

Job has stopped accepting applications

SalarySalary

1Lac  - 3Lac  CTC

ExperienceExperience

Freshers can Apply| Resume Required

LocationLocation

Bengaluru, Bangalore Urban

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

Job Requirements

Education

Below 10th allowed

Experience

Freshers as IT Software - ERP / CRM preferred

Age

Above 18 yrs

Communication

Good English skills - Ability to Speak, Read & Write

Good Hindi skills - Ability to Speak, Read & Write

Job Description

Primary Skills

                     Telephone etiquette

                     Microsoft Excel

                     Good Communication skills

                     Excellent command over English and Hindi.

                     Flexible to work on Sunday, if required.

The primary responsibilities of a Customer Support Executive would be:

·       Handling Non-sales calls and sales calls (In bound & out bound calls).

·       Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments.

·       Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications.

·       Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same.

·       Refer unresolved customer grievances or special requests to designated departments for further investigation.

Company Details

Customer Support Executive

at  Career Buddha(Posted by career buddha)

Salary

1Lac  - 3Lac  CTC

Location

Bengaluru, Bangalore Urban

Experience

Freshers can Apply

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