Handling the inbound Chats & Calls. Builds fruitful and cherishing relationship with the client. Follows up on customer inquiries and research to assure satisfactory completion. Responsible to maintain the timelines for each call. Maintains and updates customer profiles. Coordinate with the vendor & update client accordingly. Follows up with the clients for any special requirements. Maintenance of customer complaints. Customer feedback & surveys. Highlight customer issues to the concern authorities.