Customer Support Executive

at  T & A HR Solutions(Posted by t & a hr solutions)

JD

Looking for candidates with the right skill set/Behaviour which is mentioned below.
Candidate should have positive attitude & should contribute to the goals of the organisation.
JOB DESCRIPTION:
 Receive inbound calls and respond to customer inquiries (Australian international
process).
 Should possess good verbal and written English communication skills.
 Resolve customer complaints via phone, e-mail, or social media.
 Greet customers warmly and ascertain problem or reason for calling.
 Assist with placement of orders, refunds or exchanges.
 Warming calling to prospects.
 Communicate and co-ordinate with internal teams.
 Should have descent keyboard and mouse handling skills.
SKILLS REQUIRED:
 Should Possess good verbal & written in English.
 Ability to work under pressure.
 Be precise at work.
 Should be a quick learner.
 Take ownership on calls/Emails & ability to solve customer complaints.
 Should have the tenacity to learn & up skill.
 Should be good with MS Office skills.
LOOKING FOR FOLLOWING ATTRIBUTES OR BEHAVIOUR IN A CANDIDATE: -
 Should be adaptable & Flexible
 Being Punctual
 Work together with teams
 Positive orientation towards work


CONTRACT PERIOD: 3 Month’s Probation Period + 6 Month’s agreement (In this period have to
provide their Original educational Documents).