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Customer Support Executive

at  MMF Infotech(Posted by mmf infotech)

Customer Support Executive

at  MMF Infotech(Posted by mmf infotech)

Posted 1 week, 4 days Back

SalarySalary

14,000 - 15,000 PM

ExperienceExperience

6 monthsto3 yrs experience| Resume Required

LocationLocation

Tukoganj, Indore

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Additional Details

Job Type

Full Time

Shift Timings

12:00 AM - 8:00 AM(night shift)

9:30 AM - 7:30 PM(day shift)

Working Days

6 days

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

6 months to 3 yrs of experience as Back Office Executive or Admin Executive in E-commerce, BPO / ITES or IT- Software mandatoryCompulsory

Age

18 - 30 yrs

Gender

Male mandatoryCompulsory

Job Description

Customer Associate (Voice process/Non Voice Process)

1.Comprehend and process all email and chat correspondences from customers in a timely manner.

2.Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat.

3.Complete all customer care follow-ups in a timely fashion.

4.Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service.

5.Provide alternatives & Superior customer experience on emails and chat.

6.Ability to take quick decisions and respond to customer inquiries in an appropriate manner.

7.Be nimble and flexible to serve in multi-channel environment as per business requirement.

Company Details

Company Logo

MMF Infotech(Posted by mmf infotech)

http://www.mmfinfotech.com

Small & Medium Enterprises (SMEs)|IT- Software|50-200 Employees

Customer Support Executive

at  MMF Infotech(Posted by mmf infotech)

Salary

14,000 - 15,000 PM

Location

Tukoganj, Indore

Experience

6 monthsto3 yrs experience

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