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customer support executive

at  ciel

customer support executive

at  ciel

Freshers Can ApplyFreshers Can Apply

50 Openings

Posted 1 month Back

SalarySalary

15,000 - 22,000 PM

ExperienceExperience

Freshers can Apply

LocationLocation

HSR Layout, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(sunday)

Job Requirements

Education

Graduation degree preferred

Experience

Freshers as Sales / Business Development in BPO / ITES preferred

Age

18 - 25 yrs

Communication

Fluent English skills - Ability to Speak

Documents

Aadhar Card

Job Description



Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases



Company Details

customer support executive

atciel

This Job is closed.

Salary

15,000 - 22,000 PM

Location

HSR Layout, Bengaluru

Experience

Freshers can Apply

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