Customer Support Manager

Niki.ai
Bengaluru - HSR Layout 5th Sector
4,00,000 - 8,00,000
/ monthly
Requirements
4 - 6 years experience
Graduate
26 - 35 years
No gender preference
Aadhar Card
Pan Card
Marksheets and Degree
Salary slips
Shift timings
Working days
5 days/week
Morning Shift
9:30am - 6:30pm

Job description

Customer Support


-Setting up processes around Customer Support Systems such as Zendesk integration (also managing it then).


-Responsible for fulfillment of the orders getting placed on Niki


-Designing scripts and flows required for customer support and engagement


-Building the customer support agent team and handling it



Customer Engagement


-Setting up a survey and feedback process


-Interacting with users on various channels (email etc.) and resolving their queries



Merchant Support


-Maintaining relations with our vendors, and ensuring smooth fulfillment


-Setting up a settlement process with each vendor



Internal Operations


-Handling multiple teams (Tech, Marketing, BD etc.) and ensuring the company projects get executed timely


Experience/Skills Required


Minimum 3 years of relevant work experience


Must be customer-centric


Should have the ability to handle data and use it for customer engagement


Must be hard-working, flexible, independent and self-motivated





Additional Requirements
Language
English,
Hindi
Experience
Customer Care,
E-commerce
Job Type
Full Time
Skills
Computer Awareness
Good Communication
Customer Retention
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Posted on 01 Feb 2020
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Customer Care in Niki.ai