1 Opening
Posted 2 weeks, 6 days Back
Salary
INR4Lac 4Lac - 8Lac CTCCTC
Salary
INR4Lac 4Lac - 8Lac CTCCTC
Experience
4 yrsto6 yrs experience| Resume Required
Experience
4 yrsto6 yrs experience| Resume Required
Location
HSR Layout 5th Sector, Bengaluru
Location
HSR Layout 5th Sector, Bengaluru
Company Typically replies in 8 hr
Additional Details
Job Type
Full Time
Shift Timings
9:30 AM - 6:30 PM(day shift)
Working Days
5 days
Job Requirements
Education
Graduation degree mandatoryCompulsory
Experience
4 yrs to 6 yrs of experience as Customer Care mandatoryCompulsory
Experience in E-commerce preferred
Age
26 - 35 yrsCompulsory
Communication
Fluent English skills - Ability to Speak, Read & WriteCompulsory
Good Hindi skills - Ability to Speak & Read
Documents
Aadhar CardCompulsory
Pan CardCompulsory
Marksheets and DegreeCompulsory
Salary slipsCompulsory
Skills
Job Description
Customer Support
-Setting up processes around Customer Support Systems such as Zendesk integration (also managing it then).
-Responsible for fulfillment of the orders getting placed on Niki
-Designing scripts and flows required for customer support and engagement
-Building the customer support agent team and handling it
Customer Engagement
-Setting up a survey and feedback process
-Interacting with users on various channels (email etc.) and resolving their queries
Merchant Support
-Maintaining relations with our vendors, and ensuring smooth fulfillment
-Setting up a settlement process with each vendor
Internal Operations
-Handling multiple teams (Tech, Marketing, BD etc.) and ensuring the company projects get executed timely
Experience/Skills Required
Minimum 3 years of relevant work experience
Must be customer-centric
Should have the ability to handle data and use it for customer engagement
Must be hard-working, flexible, independent and self-motivated
Company Details
Niki is bringing the household consumption of Bharat online by building the digital localised agent for 500 Mn new to internet users. We are converting these users into consumers by providing them the agent like experience that is most natural to them.
Removing the barriers complicated interfaces, language and inhibitions regarding digital services, Niki assures that users never get stuck online and goes the extra mile to ensure every task is successfully completed. It is a 24X7 support system that encourages people to save their precious time to do things that they love and leave all their digital services-related worries to her, who's much like a local agent.
The company has been backed by Mr. Ratan Tata & Unilazer Ventures among other investors as it continues to resolve the pain-points of Bharat’s 500 million new internet users.
4Lac - 8Lac CTC
HSR Layout 5th Sector, Bengaluru
4 yrsto6 yrs experience
Company Typically replies in 8 hr
