Customer Support Manager


Customer Support Manager


1 Opening

Posted 2 weeks, 6 days Back


4Lac  - 8Lac  CTC


4 yrsto6 yrs experience| Resume Required


HSR Layout 5th Sector, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

Job Requirements


Graduation degree mandatoryCompulsory


4 yrs to 6 yrs of experience as Customer Care mandatoryCompulsory

Experience in E-commerce preferred


26 - 35 yrsCompulsory


Fluent English skills - Ability to Speak, Read & WriteCompulsory

Good Hindi skills - Ability to Speak & Read


Aadhar CardCompulsory

Pan CardCompulsory

Marksheets and DegreeCompulsory

Salary slipsCompulsory

Job Description

Customer Support

-Setting up processes around Customer Support Systems such as Zendesk integration (also managing it then).

-Responsible for fulfillment of the orders getting placed on Niki

-Designing scripts and flows required for customer support and engagement

-Building the customer support agent team and handling it

Customer Engagement

-Setting up a survey and feedback process

-Interacting with users on various channels (email etc.) and resolving their queries

Merchant Support

-Maintaining relations with our vendors, and ensuring smooth fulfillment

-Setting up a settlement process with each vendor

Internal Operations

-Handling multiple teams (Tech, Marketing, BD etc.) and ensuring the company projects get executed timely

Experience/Skills Required

Minimum 3 years of relevant work experience

Must be customer-centric

Should have the ability to handle data and use it for customer engagement

Must be hard-working, flexible, independent and self-motivated

Company Details Logo

Startup|E-commerce|50-200 Employees

Niki is bringing the household consumption of Bharat online by building the digital localised agent for 500 Mn new to internet users. We are converting these users into consumers by providing them the agent like experience that is most natural to them.

Removing the barriers complicated interfaces, language and inhibitions regarding digital services, Niki assures that users never get stuck online and goes the extra mile to ensure every task is successfully completed. It is a 24X7 support system that encourages people to save their precious time to do things that they love and leave all their digital services-related worries to her, who's much like a local agent.

The company has been backed by Mr. Ratan Tata & Unilazer Ventures among other investors as it continues to resolve the pain-points of Bharat’s 500 million new internet users.

Customer Support Manager


4Lac  - 8Lac  CTC


HSR Layout 5th Sector, Bengaluru


4 yrsto6 yrs experience

Company Typically replies in 8 hr

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