Niki.ai Logo

Customer Support Manager

at  niki.ai

Customer Support Manager

at  niki.ai

1 Opening

Posted 2 weeks, 6 days Back

SalarySalary

4Lac  - 8Lac  CTC

ExperienceExperience

4 yrsto6 yrs experience| Resume Required

LocationLocation

HSR Layout 5th Sector, Bengaluru

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Company Typically replies in 8 hr

Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

4 yrs to 6 yrs of experience as Customer Care mandatoryCompulsory

Experience in E-commerce preferred

Age

26 - 35 yrsCompulsory

Communication

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Good Hindi skills - Ability to Speak & Read

Documents

Aadhar CardCompulsory

Pan CardCompulsory

Marksheets and DegreeCompulsory

Salary slipsCompulsory

Job Description

Customer Support


-Setting up processes around Customer Support Systems such as Zendesk integration (also managing it then).


-Responsible for fulfillment of the orders getting placed on Niki


-Designing scripts and flows required for customer support and engagement


-Building the customer support agent team and handling it



Customer Engagement


-Setting up a survey and feedback process


-Interacting with users on various channels (email etc.) and resolving their queries



Merchant Support


-Maintaining relations with our vendors, and ensuring smooth fulfillment


-Setting up a settlement process with each vendor



Internal Operations


-Handling multiple teams (Tech, Marketing, BD etc.) and ensuring the company projects get executed timely


Experience/Skills Required


Minimum 3 years of relevant work experience


Must be customer-centric


Should have the ability to handle data and use it for customer engagement


Must be hard-working, flexible, independent and self-motivated






Company Details

Niki.ai Logo

Niki.ai

https://niki.ai/

Startup|E-commerce|50-200 Employees

Niki is bringing the household consumption of Bharat online by building the digital localised agent for 500 Mn new to internet users. We are converting these users into consumers by providing them the agent like experience that is most natural to them.


Removing the barriers complicated interfaces, language and inhibitions regarding digital services, Niki assures that users never get stuck online and goes the extra mile to ensure every task is successfully completed. It is a 24X7 support system that encourages people to save their precious time to do things that they love and leave all their digital services-related worries to her, who's much like a local agent.

The company has been backed by Mr. Ratan Tata & Unilazer Ventures among other investors as it continues to resolve the pain-points of Bharat’s 500 million new internet users.


Customer Support Manager

atNiki.ai

Salary

4Lac  - 8Lac  CTC

Location

HSR Layout 5th Sector, Bengaluru

Experience

4 yrsto6 yrs experience

Company Typically replies in 8 hr

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