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50 Openings

SalarySalary

23,000 - 25K  PM

ExperienceExperience

6 monthsto1 yr experience| Resume Required

LocationLocation

S A S Nagar, SAS Nagar

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Additional Details

Job Type

Full Time

Shift Timings

9:00 AM - 9:00 AM(day shift)

Working Days

6 days

(1)

Job Requirements

Education

12th pass mandatoryCompulsory

Experience

6 months to 1 yr of experience as Debt Recovery Agent in BPO / ITES preferred

Age

18 - 35 yrsCompulsory

Communication

Excellent English skills - Ability to Speak, Read & Write

Job Description

JOB SUMMARY/ OVERVIEW
We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.


KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status


MAIN JOB REQUIREMENTS
• Service hours– 24*7 , Rotational Shifts
• Qualification – Under Graduates or Graduates in any stream
• Experience –Graduate Fresher or under Graduates with 6 to 12 months of international BPO Sales /Customer support experience.


Skills required
• Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customers information
• Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers

Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight
• Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively

Company Details

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

 

Debt Collector Specialist

at  Minakshi Jaiswal(Posted by minakshi jaiswal)

Salary

23,000 - 25K  PM

Location

S A S Nagar, SAS Nagar

Experience

6 monthsto1 yr experience

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