Deputy Manager - Operations
at Halo Media Works Private Limited(Posted by halo media works private limited)Deputy Manager - Operations
at Halo Media Works Private Limited(Posted by halo media works private limited)
1 Opening
Posted 3 months, 2 weeks Back
Salary
INR7Lac 7Lac - 10Lac CTCCTC
Salary
INR7Lac 7Lac - 10Lac CTCCTC
Experience
4 yrsto5 yrs experience| Resume Required
Experience
4 yrsto5 yrs experience| Resume Required
Location
Malad West, Mumbai
Location
Malad West, Mumbai
Company Typically replies in 1 hr
Additional Details
Job Type
Full Time
Shift Timings
9:00 PM - 5:00 AM(night shift)
9:30 AM - 6:30 PM(day shift)
Working Days
6 days|Off Days:Sunday
Job Requirements
Education
Graduation degree mandatoryCompulsory
Experience
4 yrs to 5 yrs of experience mandatoryCompulsory
Must be flexible and ready to work in rotational shiftCompulsory
Provide leadership, development and coaching to Team Leaders reporting to him/her.Compulsory
Should be experienced enough to manage multiple Ops teams/Productions Departments to monitor/report daily productivity.Compulsory
Min 4 to 5 Yrs of Experience into BPO/KPO Operations Team Handling.Compulsory
Should have experience of handling 4-5 TL under hisCompulsory
1 year bond is compulsoryCompulsory
Age
30 - 40 yrsCompulsory
Communication
Excellent English skills - Ability to SpeakCompulsory
Job Description
- Candidate should have excellent Written & Verbal communication skills.
- Minimum 1-2 years of experience as a Deputy Manager or 4-5 years as Assistant Manager
Operations in Back office BPO/KPO. - Should have expertise in work allocation, TAT management & Client Report generation.
- Embed a performance culture, framework and review processes to achieve service levels
and improvements against set targets - Provide leadership, development and coaching to Team Leaders reporting to him/her.
- Actively engaging and supporting the development of the team to ensure better
performance and succession planning. - Ensure effective and consistent communication throughout the team and departments
- Building and maintaining effective internal and external stakeholder relationships
- Review management information and make suggestions, recommendations as to
improvements across the departments. - Should be experience enough to manage multiple Ops teams/Productions Departments to
monitor/report daily productivity. - Will be working closely with Operations leader to ensure Client goals are met, and process
quality remains high. - Should have experience of analysing daily operations report & drive BQ management
- Exposure of using Microsoft Excel, Word & PPT for business requirements.
- Handle escalations and provide floor support
- Should be a strong team player
- Should be flexible to work in 24/7 model
Company Details
Halo Media Works Private Limited(Posted by halo media works private limited)
Corporate|Advertising / Media / PR|50-200 Employees
Halo Media Works is a full-service 3D production studio based in Cleveland, Ohio. Our studio offers end-to-end services for visual content creation to enhance your user experiences. We specialize in 3D Asset Creation.
Deputy Manager - Operations
at Halo Media Works Private Limited(Posted by halo media works private limited)
7Lac - 10Lac CTC
Malad West, Mumbai
4 yrsto5 yrs experience
Company Typically replies in 1 hr