SalarySalary

7Lac  - 10Lac  CTC

ExperienceExperience

4 yrsto5 yrs experience| Resume Required

LocationLocation

Malad West, Mumbai

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Company Typically replies in 1 hr

Additional Details

Job Type

Full Time

Shift Timings

9:00 PM - 5:00 AM(night shift)

9:30 AM - 6:30 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

4 yrs to 5 yrs of experience mandatoryCompulsory

Must be flexible and ready to work in rotational shiftCompulsory

Provide leadership, development and coaching to Team Leaders reporting to him/her.Compulsory

Should be experienced enough to manage multiple Ops teams/Productions Departments to monitor/report daily productivity.Compulsory

Min 4 to 5 Yrs of Experience into BPO/KPO Operations Team Handling.Compulsory

Should have experience of handling 4-5 TL under hisCompulsory

1 year bond is compulsoryCompulsory

Age

30 - 40 yrsCompulsory

Communication

Excellent English skills - Ability to SpeakCompulsory

Job Description

  • Candidate should have excellent Written & Verbal communication skills.​
  • Minimum 1-2 years of experience as a Deputy Manager or 4-5 years as Assistant Manager
    Operations in Back office BPO/KPO.
  • Should have expertise in work allocation, TAT management & Client Report generation.
  • Embed a performance culture, framework and review processes to achieve service levels
    and improvements against set targets
  • Provide leadership, development and coaching to Team Leaders reporting to him/her.
  • Actively engaging and supporting the development of the team to ensure better
    performance and succession planning.
  • Ensure effective and consistent communication throughout the team and departments
  • Building and maintaining effective internal and external stakeholder relationships
  • Review management information and make suggestions, recommendations as to
    improvements across the departments.
  • Should be experience enough to manage multiple Ops teams/Productions Departments to
    monitor/report daily productivity.
  • Will be working closely with Operations leader to ensure Client goals are met, and process
    quality remains high.
  • Should have experience of analysing daily operations report & drive BQ management
  • Exposure of using Microsoft Excel, Word & PPT for business requirements.
  • Handle escalations and provide floor support
  • Should be a strong team player
  • Should be flexible to work in 24/7 model

Company Details

Company Logo

Halo Media Works Private Limited(Posted by halo media works private limited)

Corporate|Advertising / Media / PR|50-200 Employees



Halo Media Works is a full-service 3D production studio based in Cleveland, Ohio. Our studio offers end-to-end services for visual content creation to enhance your user experiences. We specialize in 3D Asset Creation.


Deputy Manager - Operations

at  Halo Media Works Private Limited(Posted by halo media works private limited)

Salary

7Lac  - 10Lac  CTC

Location

Malad West, Mumbai

Experience

4 yrsto5 yrs experience

Company Typically replies in 1 hr

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