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Email Support Executive232 views

Back Office Executive Job

RedBus(2 Openings)

Kodihalli, Bengaluru

15.0K  to 20.0K  PM

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Job Summary

Job Benefits

Not Mentioned

Shift Timings

11:00 AM - 7:00 PM

Working Days

6 days

Desired Candidate Profile

Checklist: RequiredMandatory
Checklist: Not RequiredPreferred


  • Checklist: RequiredRequired


  • Checklist: RequiredGraduation degree preferred


  • Checklist: Requiredas Email Support Executive
  • Checklist: RequiredExperience of 1 yr preferred


  • Checklist: Required20 - 30 yrs


  • Checklist: RequiredFluent English skills
    Ability to [Speak]


  • Checklist: RequiredMust be able to draft emails
  • Checklist: RequiredCommunication-English(fluent) with proper mail etiquette's and grammar
  • Checklist: RequiredExpected Salary
  • Checklist: RequiredNotice Period

Job Description

  • Providing customer support and issue resolution to email queries via E-mail and following up on it if not addressed immediately.
  • Providing refund services for all cancellation of bus tickets within specified timelines.
  • Delivering world class customer service and build customer delight and loyalty.
  • Providing end to end solution to customer issue/complaints within specified timelines
  • Maintaining daily reports by tracking all service requests.
  • Identify customer trends and highlights them to the team lead.

Interview Process:

  1. 1st round – HR screening
  2. 2nd round – Online test (listening, Verbal & reasoning)
  3. 3rd round – Quality round (communication check round)
  4. 4th round – Operations Head round

Company Detail

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