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Email Support Executive

Back Office Executive Job

RedBus(2 Openings)

Kodihalli, Bengaluru

15,000 to 20,000 Monthly

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Job Summary

Job Benefits

Not Provided

Shift Timings

11:00 AM - 7:00 PM

Working Days

6 days (Rotational Off)

Desired Candidate Profile

Checklist: RequiredCompulsory
Checklist: Not RequiredOptional

Education

  • Checklist: RequiredGraduation

Experience

  • Checklist: Requiredas Email Support Executive
  • Checklist: RequiredMin 1 yr of experience

Age

  • Checklist: Required20 years - 30 years only

Communication

  • Checklist: RequiredEnglish (Fluent)[Speak]

Others

  • Checklist: RequiredMust be able to draft emails
  • Checklist: RequiredCommunication-English(fluent) with proper mail etiquette's and grammar
  • Checklist: RequiredExpected Salary
  • Checklist: RequiredNotice Period

Job Description

  • Providing customer support and issue resolution to email queries via E-mail and following up on it if not addressed immediately.
  • Providing refund services for all cancellation of bus tickets within specified timelines.
  • Delivering world class customer service and build customer delight and loyalty.
  • Providing end to end solution to customer issue/complaints within specified timelines
  • Maintaining daily reports by tracking all service requests.
  • Identify customer trends and highlights them to the team lead.

Interview Process:


  1. 1st round – HR screening
  2. 2nd round – Online test (listening, Verbal & reasoning)
  3. 3rd round – Quality round (communication check round)
  4. 4th round – Operations Head round

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Company Detail

NAME

RedBus

CATEGORY

Corporate