Employer Support Executive

0.5Bn FinHealth Pvt. Ltd.
Bengaluru - Koramangala
2,50,000 - 3,00,000
/ monthly
Requirements
2 - 3 years experience
Graduate
18 - 30 years
Female Only Job
Shift timings
Working days
6 days/week
Morning Shift
9:00am - 7:00pm

Job description

  • Respond to Employer inquiries, complaints and comments on a daily basis(Call, Email and Chat) and determined corrective action for high-call volume department.
  • Review and verify transactions to ensure proper processing according as per defined quality standards.
  • Handle employer inquiries both over the phone and email.
  • Manage and resolve employer complaints
  • Provide product and service information to callers.
  • Follow up calls with employer when necessary.
  • Document all call information according to standard operating procedures
Additional Requirements
Language
English,
Hindi
Experience
Customer Care,
BPO / ITES,
E-commerce
Job Type
Full Time
Skills
Computer Awareness
Customer Retention
Documents
Marksheets and Degree
Cheque Book / Pass Book
Photos
Joining and Relieving Letters
Salary slips
Pan Card
Other requirements
- Candidate should join as per the date mentioned in the offer
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Posted on 06 Feb 2020
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Customer Care
Customer Care in 0.5Bn FinHealth Pvt. Ltd.