Respond to Employer inquiries, complaints and comments on a daily basis(Call, Email and Chat) and determined corrective action for high-call volume department.
Review and verify transactions to ensure proper processing according as per defined quality standards.
Handle employer inquiries both over the phone and email.
Manage and resolve employer complaints
Provide product and service information to callers.
Follow up calls with employer when necessary.
Document all call information according to standard operating procedures
Additional Requirements
Language
English,
Hindi
Experience
Customer Care,
BPO / ITES,
E-commerce
Job Type
Full Time
Skills
Computer Awareness
Customer Retention
Documents
Marksheets and Degree
Cheque Book / Pass Book
Photos
Joining and Relieving Letters
Salary slips
Pan Card
Other requirements
- Candidate should join as per the date mentioned in the offer