Train new employees and coach existing employees, Manage day-to-day line activities and procedure, Set clear team goals, Control Attrition, Oversee day-to-day teams' operation and performance, Monitor team performance and report on metrics. Listen to team members feedback and resolve any issues or conflicts, Plan and organize team building activities.Ability to motivate others to meet demands , established by the schedule, Basic understanding of computers, Strong coaching and people-development skills through call listening, quality feedback, etc., Ability to deal with demanding citizen and escalations, Energetic and motivating individual,Creative thinking