You should be able to triage the calls appropriately on the telephone, chat, and video consultations.
You should have good medical knowledge: That means you should be able to take relevant medical history based on symptoms to reach a provisional diagnosis and to appropriately request test and provide medical care based on probable diagnosis or referral or have a good safety netting process.
You also need to create and update EMR, based on the requirement of the platform and follow up on patients/customers.
You should be able to provide empathetic and patient centric consultations for online consultations.