Genesis Support Engineer

Responsible to maintain all Telephony systems and manage all major, complex telephony systems implementation projects 

At least 2 years supporting Genesis Framework with Inbound Voice, Outbound and Multimedia. (A Must)

Genesis Log reading and troubleshooting (required)

Real-time Reporting , CC Pulse (required).

Day to Day Maintaining and Administration of the Genesis Software

 Operation level experience Genesis , CTI, IVR , Reporting products/technologies

GVP (nice to have)

Work Experience

2-6 years of experience in Contact centre industry.

At least 2-3 years of hands-on experience on Outbound dialler platform (Genesis)

Also required understanding of voice network technologies and products.

Exposure to Database and Windows/Linux is desirable.