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3 Openings

Posted 1 week, 3 days Back

SalarySalary

20,000 - 23,000 PM

ExperienceExperience

1 yrto4 yrs experience| Resume Required

LocationLocation

Electronic City, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(Sunday off)

Job Requirements

Education

12th pass preferred

Experience

1 yr to 4 yrs of experience as IT Software - Frontend / Backend in BPO / ITES preferred

Age

18 - 35 yrs

Job Description

Genesis Support Engineer


Responsible to maintain all Telephony systems and manage all major, complex telephony systems implementation projects 

At least 2 years supporting Genesis Framework with Inbound Voice, Outbound and Multimedia. (A Must)

Genesis Log reading and troubleshooting (required)

Real-time Reporting , CC Pulse (required).

Day to Day Maintaining and Administration of the Genesis Software

 Operation level experience Genesis , CTI, IVR , Reporting products/technologies

GVP (nice to have)

Work Experience

2-6 years of experience in Contact centre industry.

At least 2-3 years of hands-on experience on Outbound dialler platform (Genesis)

Also required understanding of voice network technologies and products.

Exposure to Database and Windows/Linux is desirable.

Company Details

Purna Infotech is an organization provides an entire spectrum of service solutions for the basic foundation of any organization – Human resource. The core set of offerings include Recruitment services, Permanent / Contractual & Temporary Staffing solutions, Payroll Processing, Backgrounds checks and Verification, Training in recruitment and compliance, Personality Development .


Genesis Support Engineer

at  purna infotech(Posted by purna infotech)

Salary

20,000 - 23,000 PM

Location

Electronic City, Bengaluru

Experience

1 yrto4 yrs experience

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