To Answer queries/resolve problems of customers through Inbound.
Attend Inbound and Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Good speak, read and Write English and Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Awareness on Banking or Banking products.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality and Speed)
Ability to handle telephonic conversations
Good Listening and Comprehension skills
Should be flexible to work in 24/7 shift