Roles & Responsibilities:
Customer Relationships:
Promoting the image of the airline by Meeting & Greeting Business Class , Club Vistara Platinum/Gold customers, VVIPs , foreign government non-government delegations at Premium check-in zone
Premium Service Supervisor will be a One-point contact to handle and diffuse any situation for all above categories
Meet & greet for Club Vistara customers at Premium class check-in zone
Decide on disposal of delayed flight passengers and misconnected passengers
Provide feedback on complaints and compliments and proactively generate action plans to improve service levels and maintain standards
Mishandled baggage cases