GSD agent

at  GSD(Posted by gsd)

Salary

INR1Lac 1Lac  - 2.60Lac  PMPM

Experience

Freshers can Apply4 yrs experience| Resume Required

Location

Whitefield, Bengaluru

GSD agentFULL_TIME

GSD Not Specified

Not Specified

Freshers can apply

2020-08-26T12:52:27

2020-10-26T12:31:11.757904+05:30

IT - Hardware / Networking

Telecommunications Engineer

Job Benefits

INR

INR1Lac 1Lac  - 2.60Lac  PMPM

Whitefield, BengaluruBangalore Karnataka560066IN

9:30 AM - 6:30 PM(day shift)

<p></p><p>• Required to interact with customers across geographies (through multiple support mediums:</p><p><br/></p><p>Calls/Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally.</p><p><br/></p><p>• Work within a standard protocol to respond to customer issues. Moderate judgment may be used to</p><p><br/></p><p>supplement the outlined process.</p><p><br/></p><p>• Provide the most appropriate solutions through remote contact, probe problems and communicate in</p><p><br/></p><p>such a way that non-technical users can comprehend instructions and advice.</p><p><br/></p><p>• Collaborate with other resolver groups to identify solutions that foster first call resolution</p><p><br/></p><p>• Be proactive &amp; anticipate issues or situations which impact service availability and critical response time,</p><p><br/></p><p>and recommend necessary mitigation steps escalating to management’s attention, where appropriate</p><p><br/></p>