Company Logo

GSD agent

at  GSD(Posted by gsd)

GSD agent

at  GSD(Posted by gsd)

Freshers Can ApplyFreshers Can Apply

10 Openings

Posted 3 weeks, 3 days Back

SalarySalary

1Lac  - 2.60Lac  PM

ExperienceExperience

Freshers can Apply4 yrs experience| Resume Required

LocationLocation

Whitefield, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

Job Requirements

Education

Below 10th allowed

Experience

0 to 4 yrs of experience as Receptionist/Front Desk, IT Support - Hardware or Tele Counselor in IT- Software, BPO / ITES, IT - Hardware / Networking, Telecom / ISP, E-commerce, FMCG / F&B, Hospitality / Hotels / Restaurants, KPO / Research / Analytics, On-Demand Services or Event Management preferred

Age

18 - 30 yrs

Communication

Fluent English skills - Ability to Speak, Read & Write

Job Description

• Required to interact with customers across geographies (through multiple support mediums:


Calls/Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally.


• Work within a standard protocol to respond to customer issues. Moderate judgment may be used to


supplement the outlined process.


• Provide the most appropriate solutions through remote contact, probe problems and communicate in


such a way that non-technical users can comprehend instructions and advice.


• Collaborate with other resolver groups to identify solutions that foster first call resolution


• Be proactive & anticipate issues or situations which impact service availability and critical response time,


and recommend necessary mitigation steps escalating to management’s attention, where appropriate


Company Details

Company Logo

GSD(Posted by gsd)

Corporate|IT - Hardware / Networking|Above 1000 Employees

GSD agent

at  GSD(Posted by gsd)

Salary

1Lac  - 2.60Lac  PM

Location

Whitefield, Bengaluru

Experience

Freshers can Apply4 yrs experience

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