GSD agent

GSD
Bengaluru - Whitefield
1,00,000 - 2,60,000
/ monthly
Requirements
0 - to 4 years experience
less than 10th
18 - 30 years
No gender preference
Shift timings
Working days
5 days/week
Morning Shift
9:30am - 6:30pm

Job description

• Required to interact with customers across geographies (through multiple support mediums:

Calls/Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally.

• Work within a standard protocol to respond to customer issues. Moderate judgment may be used to

supplement the outlined process.

• Provide the most appropriate solutions through remote contact, probe problems and communicate in

such a way that non-technical users can comprehend instructions and advice.

• Collaborate with other resolver groups to identify solutions that foster first call resolution

• Be proactive & anticipate issues or situations which impact service availability and critical response time,

and recommend necessary mitigation steps escalating to management’s attention, where appropriate

Additional Requirements
Language
English
Experience
Receptionist/Front Desk,
IT Support - Hardware,
Tele Counselor,
IT- Software,
BPO / ITES,
IT - Hardware / Networking,
Telecom / ISP,
E-commerce,
FMCG / F&B,
Hospitality / Hotels / Restaurants,
KPO / Research / Analytics,
On-Demand Services,
Event Management
Job Type
Full Time
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Posted on 26 Aug 2020
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Telecommunications Engineer
Telecommunications Engineer in GSD