Main Job Tasks, Duties and Responsibilities
· answer telephone, screen and direct calls
· take and relay messages
· provide information to callers
· greet persons entering organization
· direct persons to correct destination
· deal with queries from the public and customers
· ensure knowledge of staff movements in and out of organization
· monitor visitor access and maintain security awareness
· provide general administrative and clerical support
· prepare correspondence and documents
· receive and sort mail and deliveries
· schedule appointments
· maintain appointment diary either manually or electronically
· organize conference and meeting room bookings
· co-ordinate meetings and organize catering
· monitor and maintain office equipment
· control inventory relevant to reception area
· tidy and maintain the reception area
Key Competencies
· verbal and written communication skills
· professional personal presentation
· customer service orientation
· organizing and planning
· attention to detail