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SCV Online – Mumbai, Maharashtra
Desired Candidate Profile / JD:
· L1, L2 support.
· Door to door visit for solving the technical queries/difficulties for customers to connect to the Internet.
· Troubleshoot the TCP/IP, Ethernet, LAN/WAN, WIFI connectivity through phone/visit.
· Troubleshoot Internet connectivity problems.
· Achieve the TAT limits for customer complaints.
· Recover the company assets from the customer premises.
· Should posse's basic knowledge on Hardware, Networking, and Operating Systems etc.
· Good Communication. Desktop /Laptop trouble shooting. Knowledge on Servers. Network devices and Access points.
· Basic background on IT Infrastructure Good knowledge of Hardware Installation/ Troubleshooting. Networking, Routers
· Installing, supporting and maintaining LAN, Electrical wiring & company.
· Provide technical supports to clients on technical issues
· Handling field calls and technical assignment.
· Strong MS Office skills, particularly Outlook, Excel, and Word
· Install, repair and upgrade all network and provide technical and onsite support.
· Maintain quality of services and perform preventative maintenance
· UG: Any Graduate - Any Specialization, Graduation Not Required
As per Market / Depends on Skills & Knowledge of Candidate.
Chandivali Powai, Mumbai