Hiring for Inbound Technical Support Executive

at  UMZ TECHNOLOGIES(Posted by umz)

To be an ideal fit for the position of technical support work, you are required to offer your help to the callers by knowing their issues and offering them the organization's yearly administration plans and programming to settle on their technical issues. This would be your obligation to transform these guests into organization's steadfast deals.

Job Description:

• Handle inbound calls (US) related with computers
• Engage customer on calls and help in identifying the technical errors
• Offer instant support to customer’s issues related to windows laptops and MAC devices
• Solve issues related to error codes or black screen

You are fit for the position if you can:

• In detail guidance to troubleshoot technical issues
• Possess good communication skills

Job Details:

• Working Days: 6 days in a week
• Shift Timings: Night shift (US) 8:30 PM to 5:30 AM
• Salary Credit Date: 10th of every month
• Incentives and Increment: After 6 months of joining
• Other Benefits: Referral and joining bonus
• On spot offer letter is given to selected candidates

Consider yourself eligible for the post if:

• Have 1 year of experience in International Outbound / Inbound tech process
• Can take care of payments and can sell the plans to the customers
• Have great knowledge of technical issues related to computer, printer, broadband, Router, antivirus, Email issues, MAC etc and can solve it
• Can manage PPC Calls without any trouble