Position- Team Leader (Voice Process)
Qualification - Graduate
Salary - 20 K - 25 K - CTC
Experience - 2-3 years of experience as TL in BPO
8-10 years of experience as SME in International BPO (voice process)
Excellent communication skills in English,Hindi, Marathi.
2-3 years of experience in the same role(Team Leader) in BPO Voice process
Team development, and performance management.
A good understanding of the market dynamics in the respective sector.
Developing strategies to guarantee success and growth.
Developing and maintaining relationships within the team.
communication and customer management.
Handling customer complaints and enquiries.
Monitoring random calls for quality assurance.
Forecasting and analyzing sales data.
Regular reporting to Head
Keeping to targets and managing KPIs.