Key Skills :
Basic computer technicalities , software installation, Knowledge on database and computer Network and Commanding language skill
Educational Qualification : BE / MCA / BCA / BSc / B Com with Diploma in Computers
Job Responsibility :
- Handling inbound calls from client on Software product related to functional and technical query.
- Provide Online/Onsite support to customers
- Handling Live chat, email of client query on Software Product
- Requirement Analysis
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Attributes Required :
- Good with basic computer technicalities like installation of software
- Knowledge on database
- Network related knowledge and Commanding language skill