Designation: Process Associate – Web Chat Advisor/ CCR
Domain: International Non voice, Voice Process, Semi - Voice
Industry: Tours & Travels, E - commerce
Shift: Rotational Shift
Job Location: Ahmedabad
Salary: 18k to 32.5k CTC (Depends upon interview)
Graduate with 1 years’ work experience / Fresher with excellent communication can apply
Strong communication skills (Oral and Written) in English/Circle specific regional language(s) and should have ability to handle irate / demanding customers Good analytical / proactive problem solving skills
Coordinate with customers through Chat/ Email/ Calls assist them with their inquiries.
Register complaints of customers with internal department & try to resolve it ASAP
Provide satisfactory & trustworthy service to the customers.
Should be able to deal with our international clients
1. Essay writing
2. HR Round
3. Grammar Test
4. Final PI round