Kindly find below the Job Description for IT Helpdesk Coordinator.
· Attending the customer calls and queries, solving problems on primary level through telephone.
· Accepting calls, logging the calls, assigning the calls to the respective support engineer
· Preparing daily, monthly call reports.
· Follow up with vendors for pending calls and the spare parts required.
· Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.
· Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
· Co-ordinate with the team.
· Monitor e-mail and related information for support inquiries
· Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.
Mandatory skills required:
Should have good verbal & written communication skill.
Should be ready to work in 24*7 rotational shift including night shift.
If this opening suits you than share your updated resume.
If you are not looking for change then kindly help out with few references.
Thanks & Regards,