Kalyx Infotech Logo

IT Help Desk Coordinator

at  kalyx infotech

IT Help Desk Coordinator

at  kalyx infotech

20 Openings

SalarySalary

10,000 - 12,000 PM

ExperienceExperience

6 monthsto2 yrs experience| Resume Required

LocationLocation

Malad West, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

9:00 AM - 7:00 PM(day shift)

Working Days

6 days

Job Requirements

Education

Post Graduation preferred

Experience

6 months to 2 yrs of experience as IT Support - Hardware in IT - Hardware / Networking preferred

Age

18 - 35 yrs

Communication

Good English skills - Ability to Speak, Read & Write

Others

It is 24*7 rotational shift including night shiftCompulsory

Job Description

Dear Candidate,


Kindly find below the Job Description for IT Helpdesk Coordinator.  


Job Description:

·         Attending the customer calls and queries, solving problems on primary level through telephone.

·         Accepting calls, logging the calls, assigning the calls to the respective support engineer

·         Preparing daily, monthly call reports.

·         Follow up with vendors for pending calls and the spare parts required.

·         Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.

·         Responds to requests logged via help desk applications. Tracks all problems until they get resolved.

·         Co-ordinate with the team.

·         Monitor e-mail and related information for support inquiries

·         Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.


Mandatory skills required:

Should have good verbal & written communication skill.

Should be ready to work in 24*7 rotational shift including night shift.


If this opening suits you than share your updated resume.


If you are not looking for change then kindly help out with few references.


Thanks & Regards,

Nisha Parmar

Company Details

Kalyx Infotech Logo

Kalyx Infotech

http://www.kalyxinfotech.com/

Corporate|IT - Hardware / Networking

Incorporated in 1995, the dynamic KI Group is built on the foundation of trust, quality and commitment towards delivering quality solutions to its clients, at all times. Customer-centric and driven by the objective of delivering the best in technology; the company has solidified its presence across diverse locations and has established itself across various verticals in the market today. A strong presence in the IT services and solutions’ landscape is the hallmark of our success today!


IT Help Desk Coordinator

atKalyx Infotech

Salary

10,000 - 12,000 PM

Location

Malad West, Mumbai

Experience

6 monthsto2 yrs experience

Company Typically replies in 5 d

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