Kalyx Infotech Logo

20 Openings

SalarySalary

10,000 - 12,000 PM

ExperienceExperience

6 monthsto2 yrs experience| Resume Required

LocationLocation

Malad West, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

9:00 AM - 7:00 PM(day shift)

Working Days

6 days

Job Requirements

Education

Post Graduation preferred

Experience

6 months to 2 yrs of experience as IT Support - Hardware in IT - Hardware / Networking preferred

Age

18 - 35 yrs

Communication

Good English skills - Ability to Speak, Read & Write

Others

It is 24*7 rotational shift including night shiftCompulsory

Job Description

Dear Candidate,


Kindly find below the Job Description for IT Helpdesk Coordinator.  


Job Description:

·         Attending the customer calls and queries, solving problems on primary level through telephone.

·         Accepting calls, logging the calls, assigning the calls to the respective support engineer

·         Preparing daily, monthly call reports.

·         Follow up with vendors for pending calls and the spare parts required.

·         Taking follow-ups & coordinating with the vendors like HP, Acer, Bharti Airtel.

·         Responds to requests logged via help desk applications. Tracks all problems until they get resolved.

·         Co-ordinate with the team.

·         Monitor e-mail and related information for support inquiries

·         Coordinate and maintain a log sheet of request activities of the Help Desk, be able to prioritize service requests according to importance, i.e., emergency, immediate, high priority , general.


Mandatory skills required:

Should have good verbal & written communication skill.

Should be ready to work in 24*7 rotational shift including night shift.


If this opening suits you than share your updated resume.


If you are not looking for change then kindly help out with few references.


Thanks & Regards,

Nisha Parmar

Company Details

Incorporated in 1995, the dynamic KI Group is built on the foundation of trust, quality and commitment towards delivering quality solutions to its clients, at all times. Customer-centric and driven by the objective of delivering the best in technology; the company has solidified its presence across diverse locations and has established itself across various verticals in the market today. A strong presence in the IT services and solutions’ landscape is the hallmark of our success today!


IT Help Desk Coordinator

at  Kalyx Infotech(Posted by kalyx infotech)

Salary

10,000 - 12,000 PM

Location

Malad West, Mumbai

Experience

6 monthsto2 yrs experience

Company Typically replies in 5 d

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