He is responsible for efficient dealing of complaints to completion and enabling satisfaction of clients.
Take responsibility for rendering useful administrative support to other members of the team.
He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.