Lead - Customer Experience

SAAHAS ZERO WASTE
Bengaluru - Bengaluru
9,00,000 - 15,00,000
/ monthly
Requirements
Upto 5 years experience
Graduate
Above 18 years
No gender preference

Job description

The CE lead is expected to convert each of our customers across Bangalore and Chennai into waste management champions. This will be done through systematic communication with the customer at different levels including the senior management.  The customer will therefore be sensitised to all the aspects of waste management with a clear understand of the role that Saahas Zero Waste plays with respect to managing waste of the customer. The CE Lead will be expected to market the SZW brand and philosophy through the company’s extensive customer network.

The CE lead will have a complete understanding of our own operations, be proactive in anticipating issues that may cause customer dissatisfaction and in customer interfaces. Will track customer complaints and work with operations to address all customer concerns.

Targets and Deliverables

 

      Regular monthly and quarterly meetings through a fixed calendar with customers depending            on the scale of business that we have with the customer

      Work with the Operations team to capture key metrics and communicate that to the                           customer  

      Should look for scope of increasing business from existing clients

      Negotiate and close annual contracts

      Cost reductions  through efficiencies, scale, and relationships with vendor partners

      Evaluate project budgets and manage accounts to ensure efficient cash flow

      Work with management to strategise on short term and long term projects

Additional Requirements
Experience
Operations Executive
Job Type
Full Time
Skills
Confidence
Dedication
Customer Retention
Share
Posted on 12 Feb 2019
Home
Operations Executive
Operations Executive in SAAHAS ZERO WASTE