Managing the allocated business quality check parameters
Managing the review and governance with internal teams and bank TPP team
Managing various data sets and reports basis requests from bank TPP and audit teams
Resolving process related queries and ambiguities between the Bancassurance field and concerned process owner teams
Competition analysis and best operational/business quality practices
Business Pendency and Leakage analysis - suggesting and implementing fixes to address concern areas observed
Managing detailed RCA of escalated/management actionable queries/business quality related help items
Partner relationship management and Field Team Support and Engagement
Defect fixes Planning and Project management Strategy
Liaison between relevant stakeholders to ensure seamless functioning of business quality enablers and frameworks/reports/initiative trackers accurately as per agreed frequencies
Tracking, creating visibility and driving on key business quality improvement/transformation initiatives