PITCS Logo

Non-Voice Support

at  PITCS(Posted by pitcs)

Non-Voice Support

at  PITCS(Posted by pitcs)

Freshers Can ApplyFreshers Can Apply

25 Openings

Posted 3 weeks, 4 days Back

SalarySalary

12,500 - 14,500 PM

ExperienceExperience

Freshers can Apply2 yrs experience| Resume Required

LocationLocation

Vadgoan Sheri, Pune

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Additional Details

Job Type

Full Time

Shift Timings

7:00 AM - 4:00 PM(day shift)

2:00 PM - 11:00 PM(day shift)

Working Days

6 days

Job Requirements

Education

Below 10th mandatoryCompulsory

Experience

0 to 2 yrs of experience as Customer Care in BPO / ITES preferred

Age

21 - 32 yrs

Job Description

  1. Respond to customer queries in a timely and accurate way, via phone, email or chat.
  2. Identify customer needs and help customers use specific features.
  3. Update our internal databases with information about technical issues and useful discussions with customers.
  4. Monitor customer complaints on social media and reach out to provide assistance.
  5. Inform customers about new features and functionalities.
  6. Follow up with customers to ensure their technical issues are resolved.
  7. Gather customer feedback and share with our Product, Sales and Marketing teams.


Company Details

PITCS Logo

PITCS(Posted by pitcs)

Agency/HR Firm|Recruitment / Staffing / RPO|50-200 Employees

Non-Voice Support

at  PITCS(Posted by pitcs)

Salary

12,500 - 14,500 PM

Location

Vadgoan Sheri, Pune

Experience

Freshers can Apply2 yrs experience

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