Santa India Logo

5 Openings

Posted 1 month, 2 weeks Back

SalarySalary

20,000 - 22,000 PM

ExperienceExperience

6 monthsto2 yrs experience| Resume Required

LocationLocation

Jasola, New Delhi

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Additional Details

Job Type

Work From Home

Shift Timings

12:00 PM - 10:30 PM(day shift)

Working Days

5 days

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

6 months to 2 yrs of experience as Back Office Executive, MIS Executive, Admin Executive or Operations Executive in BPO / ITES, E-commerce, Logistics / Courier / Transportation or Accounting / Finance mandatoryCompulsory

Age

18 - 24 yrsCompulsory

Gender

Male mandatoryCompulsory

Ownership

Laptop requiredCompulsory

Android PhoneCompulsory

Bike/Scooter

Communication

Fluent English skills - Ability to Speak, Read & Write

Documents

Cheque Book / Pass BookCompulsory

Joining and Relieving LettersCompulsory

Aadhar CardCompulsory

Pan CardCompulsory

2-Wheeler Driving LicenseCompulsory

Salary slipsCompulsory

Job Description

Job Specifications – Operations Executive


Job Responsibilities

•To investigate and respond customer queries, issues and complaints received through e-mails (via Zendesk) with constant coordination with different teams

•To access, gather and organize information from various internal and external sources and articulating it in an easy to understand way to different teams

•Entering customer/business data in internal tools & applications

•Organizing and Maintaining spreadsheets that store day to day operational data

•To use internal databases, applications and MS tools (e.g. Excel) to analyze and address process/business issues

•To provide on-going support to CS team to meet their day to day operational requirements

•Working on ad-hoc tasks related to different aspects of the business in shortest possible turnaround time

•Helping other teams in meeting their information/data needs

•Communicating with internal staff/ onshore team as per defined workflows/ procedures/ on the fly decisions

Skills set

•Good knowledge of MS Office (Excel/ Word/ Outlook)

•Ability to work under pressure and meet deadlines

•Problem solving with an eye for detail

•Good in time Management and Work Prioritization

•Should be able to communicate in written English proficiently

•Learn quickly, retain and transfer knowledge appropriately

•Understand and interpret numeric data

•Maintain focus while working with voluminous data

Qualification

•Educational qualification – Graduation from any Non-Technical stream with 1 to 2 years of experience with a Support Function (Finance/Billing/Customer Support

Company Details

Santa India Logo

Santa India(Posted by santa india)

http://www.santaindia.com

Agency/HR Firm|Recruitment / Staffing / RPO



Santa Events & Exhibitions Pvt. Ltd. is a company manned by professionals, based at Delhi and networking in entire India from past eleven years. So far, We have been working with all the leading multi- nationals in Consumer Electronics, Communication, Automobiles & Other Industries. The Santa has a proven track record in the
field of executing Events, Exhibitions & BTL.

The company specializes in providing a variety of customized solutions like manpower outsourcing, exhibitions, conferences, product / concept launches, implementation of merchandising activities, advertising and other business promotional campaigns.



Operation Executive

at  Santa India(Posted by santa india)

Salary

20,000 - 22,000 PM

Location

Jasola, New Delhi

Experience

6 monthsto2 yrs experience

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