SalarySalary

2.50Lac  - 4.75Lac  CTC

ExperienceExperience

7 yrsto12 yrs experience| Resume Required

LocationLocation

Indiranagar, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 6:00 PM(day shift)

Working Days

6 days

Job Requirements

Education

Graduation degree preferred

Bachelor of Commerce (B.Com.) preferred

Experience

7 yrs to 12 yrs of experience as Customer Care in BPO / ITES or Healthcare / Medical mandatoryCompulsory

Age

18 - 36 yrs

Communication

Fluent Kannada skills - Ability to Speak, Write & ReadCompulsory

Fluent English skills - Ability to Speak, Write & ReadCompulsory

Good Hindi skills - Ability to Speak & Read

Job Description

Essential Qualifications:

Any graduation (OR) Post graduation.

Experience Required:

Preferably 10-12 years.

Essential Skills:

·         Communication Skills,

·         Time Management

·         Liasoning Skills

·         Leadership

·         Strategic thinking

·         IT skills.

                                                   

Fluency in English, Kannada and Hindi Mandatory.

Roles & Responsibilities:

1.       Maintaining and following all the quality parameters.

2.       To increase Call Volume of Call Center 104, 181 as per RFP, SLAs

3.       Adherence to all company policies and procedures

4.       Quality polices and levels to be maintained.

5.       Should be flexible with roles and responsibilities

6.       Optimized manpower planning using various techniques to meet the organizational requirements

7.       To minimize the breakdown of IT Equipment

8.       Motivating Call Center Agents, to maximise the efficiency in call center. Strive to build an operating environment where agents feel encouraged and supported and are recognized and rewarded for outstanding performance.

9.       To measure the customer delight index and take appropriate steps for keeping the customer satisfaction level high.

10.   To do constant monitoring of all indicative parameters of performance in alignment with the corporate goals & requirement.

Company Details

Operations Manager.

at  Piramal Swasthya Management and Research Institute.(Posted by piramal swasthya management and research institute.)

Salary

2.50Lac  - 4.75Lac  CTC

Location

Indiranagar, Bengaluru

Experience

7 yrsto12 yrs experience

Company Typically replies in 4 hr

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