SalarySalary

12,000 - 15,000 PM

ExperienceExperience

6 monthsto1 yr experience| Resume Required

LocationLocation

Sector 63, Gurugram

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Company Typically replies in 2 d

Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

6 months to 1 yr of experience as Telesales / Telemarketing or Customer Care mandatoryCompulsory

Candidate with More than 1 year experience will not be considered.Compulsory

Age

20 - 25 yrsCompulsory

Communication

Good English skills - Ability to Speak, Read & WriteCompulsory

Excellent Hindi skills - Ability to Speak, Read & WriteCompulsory

Others

Candidate must be ready to go for F2F interview once resume shortlistedCompulsory

Candidate must be ready to join from Office, No WFH will be providedCompulsory

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good work relationship with clients to facilitate increased patronage and revenue
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
  • Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Develop and optimize support and service processes, tools, and systems
  • Conduct prices and contract negotiations with clients to establish contract details and attain profit margin
  • Oversee all post-sales services provided to clients to ensure customer satisfaction
  • Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
  • Provide periodic reports to management on all after sales activities
  • Ensure compliance with all general and company policies when carrying out job duties.


Company Details

City Mall is a social commerce platform designed for Bharat

Buy in groups and get an extra discount of up to 80%. CityMall is a social commerce platform where people can buy together to form groups and amazing deals at a very discounted price. City Mall platform is handcrafted for people residing in Tier-2,3,4 to make their shopping experience extremely seamless.

City mall is platform deeply integrated with WhatsApp which makes lives of our users better. We think WhatsApp and other social media enable us to provide a friendly UX to new-to-internet users in a language that they are familiar with, which will drive these people to take their first steps in the transaction economy.

Our vision is to bring the next 100 million Indian consumers into the online commerce economy.



Outbound Calling Executive

at  SHOPPIST INNOVATIONS PRIVATE LIMITED(Posted by shoppist innovations private limited)

This Job is closed.

Salary

12,000 - 15,000 PM

Location

Sector 63, Gurugram

Experience

6 monthsto1 yr experience

Company Typically replies in 2 d

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