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Process Associate-Non Voice support

at  Recru.in(Posted by recru.in)

Process Associate-Non Voice support

at  Recru.in(Posted by recru.in)

2 Openings

Posted 2 months Back

SalarySalary

3Lac  - 5Lac  PM

ExperienceExperience

2 yrsto5 yrs experience| Resume Required

LocationLocation

Koramangala, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

Job Requirements

Education

Graduation degree preferred

Experience

2 yrs to 5 yrs of experience preferred

Age

21 - 30 yrs

Job Description

Responsibilities:

● Provide support to  users on support page, via more communication channels like email.

● Keep an eye out for anything amiss like platform bugs/issues, fraudulent transactions, money issues, edge case scenarios etc.

● Identify and flag any trends that may be building up in the incoming communication so as to anticipate issues and crush the underlying cause

● Identify gaps in our knowledge center and recommend fills to bridge the gap.


You'll be a good fit if:

 ● You have at least 2 years of experience in a similar customer support / technical support role.     Experience in supporting financial services is a bonus, but don’t let that stop you from applying.

● You enjoy solving problems and thrive off helping users (By far the most important qualities in you)

 ● You have excellent written and spoken English skills.

 ● You care deeply, genuinely and passionately about customer support as a career.

● You are calm, patient and focus on the problem at hand and not the underlying emotions.

● You possess the ability to explain solutions in an easy to understand, concise and pleasing language.

● You are obsessed with getting to Inbox Zero

● You are self-driven, independent, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details

● You don't get overwhelmed easily and don’t let stuff slip through the cracks.

 ● You can turn upset users into evangelists and loyalists!

● You operate at lightning speed (like XRP :P)


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Company Details

Process Associate-Non Voice support

at  Recru.in(Posted by recru.in)

Salary

3Lac  - 5Lac  PM

Location

Koramangala, Bengaluru

Experience

2 yrsto5 yrs experience

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