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Process Trainer

at  conneqt business solutions

Process Trainer

at  conneqt business solutions

1 Opening

Posted 3 weeks, 3 days Back

SalarySalary

4Lac  - 4.50Lac  CTC

ExperienceExperience

2 yrs experience| Resume Required

LocationLocation

BTM Layout, Bengaluru

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Additional Details

Job Type

Full Time

Working Days

6 days

Job Requirements

Education

Graduation degree preferred

Experience

Minimum 2 yrs of experience as Customer Care preferred

Age

Above 18 yrs

Communication

Fluent Kannada skills - Ability to Speak

Fluent Telugu skills - Ability to Speak

Fluent English skills - Ability to Speak

Documents

Cheque Book / Pass Book

Photos

Marksheets and Degree

Joining and Relieving Letters

Salary slips

Pan Card

Aadhar Card

Job Description

JOB RESPONSIBILITIES:

  • To train the new recruits on product & process/soft skills and bring them up to the expected bench mark, before they hit the floor.
  • Ensuring Improvement of Quality Scores of Employees
  • Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
  • Responsible for the certification of the new hire trainings at the respective centre
  • Responsible to increase training through put for the respective batch.
  • Conducting Knowledge Assessment Test on timely basis.
  • Prepares new sales representatives by conducting orientation to sales process.
  • Developing individual coaching plans, providing resources and assistance
  • Arranging the refresher sessions for the bottom performers & helping (supporting) them generate the numbers

Hiring SPECIFICATION:

  • Education: Graduation Mandatory.

·         Languages: Kannada / Telugu & English

·         Minimum 2 years of experience as Process Trainer in BPO (Voice process) or direct selling/telemarketing in service industry.

Attributes:

  • Problem solving skills
  • Continuous learning ability
  • Feedback Sharig

  • Clear and Logical Approach

Company Details

Company Logo

Conneqt Business Solutions

http://www.conneqtcorp.com

Agency/HR Firm|BPO / ITES|Above 1000 Employees



Our driving force – Let’s simplify – communicates our core promise to our clients and is an assurance of simplified solutions.

Simplicity is  underpinning our genuine customer delight where we align our energies to what really matters to customers. We are partners who simplify business problems and concerns, driving to the heart of business value creation directly and efficiently. We espouse an open, genuine and trustworthy character that our clients can rely upon. 



Process Trainer

atConneqt Business Solutions

Salary

4Lac  - 4.50Lac  CTC

Location

BTM Layout, Bengaluru

Experience

2 yrs experience

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